Saturday, 18 July 2009
Adobes Crap Customer Service's
I have been on the phone for 2 hours already and still not been able to make any headway just been sent between Customer Services and Technical support both saying that I need to speak to the other to get a link to be able to download the program again as I left the disks at Uni.
After 3 hours on the phone I was given a link to go to a document and was told to go through and do everything the document said "and this should fix your problem". I went through the whole of the document which none of it worked and then i got to the bottom where it said "re-install the product" by this point I had spent 5 hours working on the problem and so decided to call it a day.
The next day i called adobe again and managed to fix the problem in 5 minutes!!!
After 3 hours on the phone I was given a link to go to a document and was told to go through and do everything the document said "and this should fix your problem". I went through the whole of the document which none of it worked and then i got to the bottom where it said "re-install the product" by this point I had spent 5 hours working on the problem and so decided to call it a day.
The next day i called adobe again and managed to fix the problem in 5 minutes!!!
Thursday, 9 July 2009
Fish Film Editing the 30 kg halibut
The first issue in the editing that i realised i would have was keeping the film to 5 minutes. As i had 45 minutes of footage most of which was important to the filleting as there weren't any retakes or anything. I went throught the editing and didnt have any major problems other than the one already stated. I managed to get it down to 7 minutes 30 and as I said I would do a slightly longer version also I tried to render the video and then export it. At this point problems really started occuring!!
Every time I treid to render it I would leave it and go and do something else but everytime I came back and treid to do anything my computer crashed. After about 2 - 3 hours i finally managed to get it all rendered without it crashing and so then treid to export it as a video and then the problems continued! The first time it exported again the computer crashed after having exported it, but the exported file did not work, and so i treid again. This time my Adobe Media Encoder stoped working, I tried to do this multiple times but it failed and so i called Adobes customer support!
Every time I treid to render it I would leave it and go and do something else but everytime I came back and treid to do anything my computer crashed. After about 2 - 3 hours i finally managed to get it all rendered without it crashing and so then treid to export it as a video and then the problems continued! The first time it exported again the computer crashed after having exported it, but the exported file did not work, and so i treid again. This time my Adobe Media Encoder stoped working, I tried to do this multiple times but it failed and so i called Adobes customer support!
Fish Film Another Opportunity
After having filmed the filleting of the halibut i was given the chance to do another short film on the halibut being cooked. I said that I was deffinately up for doing this and so filmed another member of the fish society (who is also a chef) simply pan frying/ grilling the halibut. This will then also be put up on their website.
Fish Film Real Thing (filiting a 30 kg halibut)
The other day I went back to The Fish Society to film the final piece on the 30 Kg Halibut. The shoot went well. It took about 2 hours to shoot which was slightly less than i had originally planned it would take and I had about 45 mins of footage. I spoke to the chairman of of The Fish Society to see what he thought about the practice films i had done, and he was very happy with them but said he wanted:
- The Url to their site to be smaller but keep it through out the film.
- The film to be about 5 minutes long.
- For the title of the film to be "The Fish Society Does Halibut".
- That i put the fish society logo (which he emailed to me) to be placed in the film also.
After having shot the filleting I was given another opportunity...
Thursday, 2 July 2009
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